Terms & Conditions

Prime Zambia is a transportation and mobility service provider offering airport transfers, corporate transport, taxi services, chauffeur services, executive transport, scheduled rides, online booking services, and customer support services.

• You must be at least 18 years old or use the service under adult supervision.
• You agree to comply with applicable laws and regulations.
• Using our services means you accept these Terms and Conditions.

Prime Zambia provides transportation services through drivers, vehicles, and transportation partners. Service availability may vary depending on location, traffic, weather, and operational conditions.

• Provide accurate account information
• Maintain updated account details
• Keep login credentials confidential
• Accept responsibility for account activity

Users must provide accurate pickup, destination, contact, and payment details when making bookings.

• Cash
• Visa and bank cards
• Airtel Money
• MTN Mobile Money
• Corporate billing arrangements

Pricing may vary based on distance, waiting time, vehicle type, and traffic conditions.

Cancellation fees may apply depending on timing and service status. Refunds are processed subject to payment provider timelines and service eligibility.

• Treat drivers respectfully
• Follow safety regulations
• Avoid vehicle damage
• Avoid illegal or dangerous behavior

• Fraudulent activities
• Illegal transportation usage
• Harassment of drivers or staff
• Platform interference

Customers must provide accurate flight information. Additional waiting charges may apply beyond the allocated waiting period.

Corporate clients may receive business transport services, monthly billing arrangements, and dedicated support.

Prime Zambia shall not be liable for indirect damages, delays beyond reasonable control, lost items, or third-party service failures.

Prime Zambia prioritizes passenger and driver safety and reserves the right to monitor trips and refuse unsafe transport requests.

Use of Prime Zambia services is also governed by our Privacy Policy.

These Terms and Conditions are governed by the laws of Zambia.

Prime Zambia may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of revised Terms.