Prime Zambia • Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about Prime Zambia transportation services, airport transfers, corporate transport, bookings, pricing, and support.
General
Which areas does Prime Zambia operate in?
Currently, Prime Zambia operates within Lusaka only.
What services does Prime Zambia offer?
Airport transfers, corporate transport, executive transport, hotel transfers, staff shuttle services, event transportation, and VIP transportation.
Is Prime Zambia available 24/7?
Yes. Prime Zambia operates 24 hours a day, 7 days a week.
What types of vehicles are available?
Sedans, SUVs, vans, luxury vehicles, and buses.
Booking
How can I book a ride?
You can book through the website, WhatsApp, phone call, or email.
Can I book in advance?
Yes. Both instant bookings and advance reservations are available.
Payments & Corporate
What payment methods are accepted?
Cash, Mobile Money, Visa/Mastercard, and bank transfers.
Do you offer corporate accounts?
Yes. Prime Zambia offers corporate accounts with flexible billing and reporting.
Are payment plans available for companies?
Yes, for approved corporate clients.
Can companies receive transport reports?
Yes. Detailed electronic reports for employee and company trips are available.
Can companies set ride controls and limits?
Yes. Companies can manage schedules, approved pickup/drop-off points, ride limits, budget controls, and vehicle category restrictions.
Do you provide VAT invoices?
Yes. VAT is charged separately where applicable.
Airport Services
Do you provide airport transfers?
Yes. Prime Zambia provides airport transfer services within Lusaka.
Do drivers monitor flight arrivals?
Yes. Drivers monitor flight arrivals to help coordinate pickup times.
Is meet-and-greet available?
Yes. Meet-and-greet services are available for airport pickups.
Is luggage assistance included?
Yes. Luggage assistance is included with airport transfer services.
Drivers & Support
Are drivers professionally trained?
Yes. All drivers are licensed, experienced, and professionally trained.
Do customers get driver details before pickup?
Yes. Driver details are shared before pickup.
Is support available during trips?
Yes. Support is available for delays, emergencies, and booking changes.
Pricing
How is pricing calculated?
Pricing may be based on fixed rates, distance, hourly bookings, or vehicle type.
Are there additional charges?
Yes. Additional charges may apply for waiting time, late-night trips, airport parking, and long-distance services.
Can I get a quotation before booking?
Yes. Quotations are available before booking.
About Prime Zambia
Do you partner with hotels and organizations?
Yes. Prime Zambia partners with hotels, businesses, NGOs, government institutions, and travel organizations.
What makes Prime Zambia different?
Prime Zambia focuses on affordability, professionalism, reliability, and executive-level service with locally experienced drivers proficient in international languages.
What is Prime Zambia's slogan?
"The Most Affordable"
Need More Help?
Contact Prime Zambia for bookings, corporate transportation solutions, airport transfers, and customer support assistance.
